Quick update on top of yesterday’s drop.
Cancel and reschedule — fully working now. You can cancel a single appointment, end a recurring series early (“just this one” or “this and all future”), or end the whole arrangement. If you give less than 24 hours’ notice you’ll be asked for a brief reason; otherwise it’s one click. Rescheduling rolls a cancel and a new-time proposal into one action.
Recurring series got smarter. When you reschedule a recurring series with “this and all future”, you can keep it recurring with a new pattern — for example, shift the rest of a Tuesdays-at-3pm series to Wednesdays. The old behaviour collapsed everything into a single one-off; that’s fixed. Your Events page and conversation view also show “X done · Y to go” alongside each series so you can see at a glance how far through you are.
Calendar apps stay in sync. When something gets cancelled, your calendar app (Google / Apple / Outlook) updates automatically. A single-occurrence cancel removes just that date from the series; ending the whole arrangement drops everything still scheduled.
Reliability matters now. Repeated short-notice cancellations gently lower your Ally Score after you’ve had at least 5 appointments. With-notice cancellations don’t count — only the disruptive ones. The cap is small and the impact only looks at the last 90 days, so a rough patch doesn’t follow you around forever.
Listings can pick their cutoff. Providers can choose how much notice they need for cancellations to count as “with notice” — anywhere from 4 hours for drop-in support up to 7 days for clinical or structured arrangements. The default stays at 24 hours. The cutoff in force when you accepted an offer is the one that applies to your booking; providers can’t quietly tighten the rules on you mid-arrangement.
That rounds out the booking flow end to end — from accepting an offer through to closing it cleanly, including the messy real-world stuff like “I need to move next week” and “I can’t make this one”.